WHO WE ARE AND HOW YOU CAN CONTACT US
We are SCULPD (ABN: 27 674 453 779) based in Sydney, Australia. We are committed to protecting your privacy and respecting and upholding your rights when you use this Site. This Privacy Policy applies to the products and/or services we provide on our Site www.sculpd.com.au and our social media channels, and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth). It forms part of our Website Terms & Conditions.
This Privacy Policy does not cover information submitted on other websites, even if we communicate with you there (for example, posts or messages on Instagram, Facebook, Pinterest, Twitter, or YouTube are governed by their respective privacy policies).
You can contact us for privacy-related questions by completing our contact form.
We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act 1988 (Cth)), the Australian Privacy Principles, and to the extent applicable, the EU General Data Protection Regulation (GDPR) and any replacement legislation or guidelines governing the use, storage or transmission of personal data.
OUR ROLE IN YOUR PRIVACY
If you are a customer, subscriber or visitor on our Site, this Privacy Policy applies to you.
OUR RESPONSIBILITIES
As the providers of the products and services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and want you to know exactly what information is collected and how it’s used.
YOUR RESPONSIBILITIES
Please read this Privacy Policy and our Website Terms & Conditions [insert link].
If you provide data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy.
WHEN AND HOW WE COLLECT DATA
From the moment you visit our Site, we collect data—either directly from you (e.g. via forms or account setup) or automatically. We may also collect data when:
You purchase a gift card for redemption on our Site
You purchase an online course, webinar, program or service
You interact with us on social media
You complete any sign-up forms, landing pages or send us direct messages via social media or email
You participate in events, promotions, giveaways, or customer surveys
You accept cookies and tracking technologies
You voluntarily submit your data to us for any reason
TYPES OF DATA WE MAY COLLECT
Contact details (name, address, email)
Financial information (bank details when making purchases)
Business name and basic information about your business (where relevant)
Product or service purchase data
Site usage data and user experience data
Attendance or participation data for our events or webinars
Technical identifiers (IP address, browser type, time zone, plugins, geolocation, operating system)
Behavioural data (URL clicks, session duration, viewed products/services)
USE AND DISCLOSURE OF YOUR DATA
We use your data for the purposes collected and related reasons such as:
Operating our Site
Providing products, information, and services
Customer support
Tracking purchase history
Detecting and preventing fraud
Improving our Site and services
Conducting market research and seeking feedback
Sending updates about products, events, or opportunities (with consent)
Marketing (with consent)
Monitoring compliance with our Terms & Conditions
We may disclose your data:
As required by law
With your consent
Within our business
For promotions, giveaways, or customer engagement
To trusted third parties to help deliver our services
GOOGLE ANALYTICS
We use Google Analytics functions to collect and analyse data. You can learn more here and find instructions to opt out here.
Our use may include display advertising and remarketing based on prior visits to our Site. With Google Analytics, browsing behaviour may be connected with other information you’ve provided to us in accordance with this Policy.
FACEBOOK INSIGHTS
We use Facebook Insights to track interactions with our Facebook page https://www.facebook.com/sculpd. This helps us monitor engagement and improve performance. We may also use Facebook Analytics to understand user experience and optimise our products and services.
You can review Facebook’s privacy policy here and manage ad preferences here.
CHOOSING NOT TO PROVIDE PERSONAL DATA
You may choose not to provide personal data, but doing so may prevent us from offering certain products or services. You can still browse our Site.
TURNING OFF COOKIES
You can disable cookies in your browser settings or delete them anytime. However, some features of our Site may not function properly if cookies are turned off.
MARKETING
Before collecting data, we’ll inform you of intended use and seek consent for marketing or third-party communications. You may withdraw consent anytime by:
Completing our contact form, or
Unsubscribing from emails or newsletters.
YOUR RIGHTS
You can exercise your rights at any time by contacting us via our contact page.
ACCESSING INFORMATION WE HOLD
We will provide requested information within 30 days, unless doing so infringes others’ rights. If we can’t comply, we’ll explain why.
CORRECTING INACCURATE INFORMATION
You can request corrections to inaccurate or outdated information at any time.
OBJECTIONS TO PROFILING OR AUTOMATED DECISIONS
We may tailor communications or recommendations based on your data but only to improve your experience. No automated decision-making will impact your legal rights.
THE RIGHT TO BE FORGOTTEN
You may request deletion of all personal data we hold, except where retention is required by law.
MAKING A COMPLAINT
If you have concerns about data handling, contact us via our contact page.
If unsatisfied with our response, you may escalate to the Office of the Australian Information Commissioner (OAIC).
SECURITY OF YOUR DATA
We implement physical, electronic, and procedural safeguards, including:
Password-protected accounts
Secure third-party data storage
Restricted employee access
PCI DSS-compliant payment processors
No local storage of payment details
WHERE WE STORE DATA
We use Australian-based service providers. If data is transferred overseas, we ensure comparable privacy protections are in place.
DATA RETENTION
We retain data as long as necessary for business, legal, or tax purposes. Once no longer required, data is permanently deleted or anonymised.
THIRD PARTIES WITH ACCESS TO DATA
We may share data with:
Other SCULPD group entities
Service providers (e.g. payment processors like Stripe, PayPal, Xero, Shopify)
Legal and professional advisors
Social media and analytics platforms (e.g. Meta, Google Ads)
Email or CRM platforms (e.g. ActiveCampaign, Mailchimp, Zoom, Teachable, Leadpages)
Only where necessary to provide our services and where permitted by law.
AGE OF CONSENT
By using our Site, you confirm you are at least the age of majority in your State or Territory. We do not knowingly collect data from anyone under this age.
COOKIES
Cookies are used to improve your experience and site performance. You can manage or disable them via your browser. For more information visit www.allaboutcookies.org.
WEB BEACONS
We may use web beacons (clear gifs) in emails or on our Site to track engagement and optimise our communication. You can unsubscribe at any time.
GOVERNING LAW
This Privacy Policy and your use of this Site are governed by Australian law.
UPDATES TO THIS POLICY
We may update this Policy periodically. The “Effective Date” at the top will indicate the latest version. Please check back regularly for updates.